Forum Discussion

ramstell's avatar
ramstell
Joining in
2 years ago

WIFI Pod (Black) not working with new Hub 5x

My WIFI Pod was working, but just received a new Hub 5x and the Pod will not connect!

Tried turning off and on without success. Held reset button for 10 seconds and it still not recognised by the router. Seems to go through correct sequence, but at the end the white light still flashes.

Any ideas?

  • Hi Ramstell 👋 welcome back to the community!

    Thank you for posting. 

    Sorry to hear you are having some difficulties getting your Wi-Fi POD to connect with the new Hub. 

    It may be that the POD's need re-pairing remotely if they are still connected to your former hub. We can arrange this for you, we just need to confirm a few bits of account information. I will do this for you now via PM - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞

    • AdamPag's avatar
      AdamPag
      Joining in

      Hi 

      WIFI Pod (Black) not working with new Hub 5x also can you help 

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey AdamPag, thank you for reaching out and I am sorry to hear this.

        What lights are on the hub?

        Are any lights even on the hub?

        Has this pod ever worked?

        When did this start happening?

  • Client62's avatar
    Client62
    Alessandro Volta

    Don't be surprised if it is far simpler buy and install a Wireless Repeater from Argos or Amazon !