WiFi plan not showing on MyVirgin account
I have had some issues over the last few months getting my WiFi setup due to restrictions from local council on works, however my initial order I placed was in October 2024, which was then cancelled as I was not able to have my WiFi installed at that time. In late November I then called the Virgin Team and arranged a new plan, due to start on December 10th which was then delayed again until today when my WiFi was eventually installed. However on the MyVirginMedia account it shows no information about my current plan and seems to think I do not have a plan at all, making it difficult as I needed to customise some of the Internet Security settings. Would I be able to get some assistance on this as the potential of never having my information on my account seems very inconvenient and I would like to manage the security settings as soon as possible.