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Jensav3675's avatar
Jensav3675
Joining in
2 years ago

Wifi not working with new hub

I git a new hub on Tuesday, the wifi is on, tv working fine.  Nothing else will connect.  All of our phones the WiFi is showing but the disconnects and goes back to 4G. None of the pods are working and I.cant get into the app because the wifi is so bad and I’m sat in the room with the router in it.

the team advised that they were sending a HIT signal and to reboot in 45 minutes.  Nothing.

im pulling my hair out now.. and I’ve 3 teenagers all over Easter hols with no internet access.

anyone please help 🙁

7 Replies

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Did you reset all the WiFi kit and join the new Hubs WiFi?  The new Hub will have a new SSID and password. 

    • Jensav3675's avatar
      Jensav3675
      Joining in
      2 years ago

      Hi yes, joined the new wifi etc.  the lights on the pods are just flashing.  The signal is terrible.  Can’t even log into the connect app. Having to use my phone data for internet access.

       Contacted the team and they’ve given every excuse possible.  There a fault, give it 24 hours.  We’re sending a HIT signal, reboot in 45 minutes etc.

      Then they said I’d need new pods and someone will call me in 24 hours to arrange delivery.  Don’t think they have a clue 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        Ignoring the Pods for a moment, if you connect just to the Hub do you get internet?  What are the lights on the Hub showing?

        A new Hub can take several days to show up in the Connect app, and the Pods should be paired with the new Hub as well by VM.  If they continue to flash this might not have been actioned.

  • legacy1's avatar
    legacy1
    Alessandro Volta
    2 years ago

    Get a 3rd party router with 1Gb ports and use hub in modem mode

  • Nightsun1's avatar
    Nightsun1
    Tuning in
    2 years ago

    The DHCP server on my hub5 is a pile of 💩 spent ages trying to fix it before replacing with a TP-Link Deco setup.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Connect to the Hub using a computer and a network cable, login to the admin menu.
    From the status info, find out if the Hub has Internet (Online), and check if Wireless is (On for 2.4 & 5GHz).

    Call the activation number 0800 953 9500, request the VM Pods are paired to the replacement Hub.
    For the call have to hand your VM a/c number, the full details from the Hub’s sticker and ALL the VM Pods.