Forum Discussion
7 Replies
- Paulh1979Joining in
WiFi stopped working am trying to watch the final of I’m a celebrity
- TudorVery Insightful Person
I presume you mean your broadband connection is down.
Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web service status page, but this is not recommended as it only covers issues that affect a very large number of customers.
VM will not dispatch any technicians while an area fault exists.
If no area faults found:
The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. This board is not a fault reporting system.
- jpeg1Alessandro Volta
My Wife has been working all day putting up Christmas decorations. But we're not in Devon.
- goslowAlessandro Volta
May be time to upgrade your wife?
- Paulh1979Joining in
lol meant WiFi
- Paulh1979Joining in
Phoned virgin not going to be fixed till late tomorrow afternoon
- Martin_N
Forum Team
Hi Paulh1979,
Thank you for your post and welcome to the community.
We're very sorry for any issue you've had with your Broadband service.
How is the service today?
^Martin
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