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Kaiser-Dad7's avatar
Kaiser-Dad7
Joining in
22 days ago

WiFi not working after password change

 

Incorrect password on hub 5

Please help 😔. I recently changed my WiFi password and then today changed it back as I'd been locked out of my phone for two days and would rather have the password on the little card supplied. I had no problems, WiFi was working fine until all of a sudden, it shut itself down and began telling me I'd entered an incorrect password. I have held the reset button for 10 seconds and, for 60 seconds. It worked once for 5 minutes and then the same problem came back. I'm putting in the code 192.168.0.1 to my browser (edge), but have also used Google, chrome and Samsung internet. The page won't load, I'm getting nowhere and if I had enough hair I'd have pulled it all out by now 🤬. Is there anyone out there who's experienced this headache and managed to find a fix?

 

[Mod - title edited for clarity]

4 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    19 days ago

    Hey Kasier_Dad7, thank you for reaching out and we are sorry to hear you are having some connection issues, also a warm welcome to the community. 

    Have you tried to reboot the router? 

    • Kaiser-Dad7's avatar
      Kaiser-Dad7
      Joining in
      14 days ago

      I ended up going to bed, thoroughly wound up and, in the morning I tried logging in again and it worked fine 🤷🏻

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    19 days ago

    Don't use Wifi when trying to work on the Hub's admin console as the Wifi can change and disrupt connections.  Try to use a wired connection.

    When you did the pinhole reset, did you just leave the Hub alone to do it's own reboots etc.? 

    Also I'm sure you are aware the Wifi password and the Settings (Admin) passwords revert to the ones printed on the bottom of the Hub, but its worth mentioning.