WIfi has no valid IP configuration

I had a look through the Mac address for the intel adapter and its always the same adress and random hardware addresses is turned off already. In the interest of testing things though I bought a TP link wireless adapter. Could it be worth changing the lease time to 30 minutes to cause leases to expire and then using the new network card to see it can assign an IP without munching through them?

You have given me some food for thought. The Pixel 7 is using random hardware addresses by default. However for some reason the lease time on the phone is only set to 1 hour. Could this be what is causing the issue maybe?

Good luck with that!

I don't get why they have a hitron router business account by the landlord

I think they its unfair for someone not to setup their own broadband under their name sure I get why this might be done say you rent but you leave with the contact still going where by the landlord can have it under their name if people move in or out but what if the person stops using the VM internet and uses 4G/5G and does not pay the landlord VM installed internet which is fair unless stated in rent you will pay for the landlord VM installed internet and then what if it goes wrong like we have here which would be a simple fix change RG function in Hitron to disable for modem mode just reset the Hitron and use the default log in

The default username is cusadmin, and the default password is password or admin admin

Short version - turn off al WIFI repeaters around if you have any.

Long version - not sure if that will help, but I've got the exact same problem, even the settings are same as other mentioned before in this post. I've noticed that the internet worked just fine on a WIFI extension (hub internet has no WIFIand "doesn't have a valid ip configuration", yet it works on the extension), so I tried setting up my own extension (in repeater mode, if it matters to anyone), and noticed the previous extension connection disappeared too. Eventually I've turned off the extensions and everything works fine directly from the hub.

This is the issue I've been facing for a month or so now, I was on a hub3 then upgraded to the 1GB so now on the Hub 5, same issues.

Wifi and hardwired connections keep dropping manually, when I check the ip's of the status its "Unidentified network", then when you check the ip config its always duplicate and fails to connect.

Really struggling here as if its not the wifi its the hardwired or both, even restarting the router doesnt cure some of the devices connecting.

This morning my laptop (work) wont connect so in a few mins ill be calling VM as this needs to be sorted, any advice here would be appreciated as I don't have much faith in VM support these days, long gone are the good Blueyonder days.

To update this post as I feel its necessary.

So yesterday after the VM technician came to my house, after explaining in great details what has been happening which seemed to be a lack of valid ip being assigned to each device connected to my Hub 5 and having unidentified network or duplicate ip showing.


My self diagnosis was a failure of the DHCP on the router in some sorts. anyway, he changed the router and all was fine, then just now a little over 24 hours which ironically is the leave time set by the hub5 dhcp devices started to get the same issue.
Out of interest instead of resetting the router (again) I decided to just change the lease time by 1 second, pressed apply and everything was fine once more, correctly allocated ip's were assigned to every device (I have a combination of hardwire and wifi).

This tells me there is a 100% issue with these Hub5's and after reading more in this community and on the web in general this has been happening for a long time, I didn't want to have to resort to modem mode but I will however this still doesn't solve the issue for me and many others.
@VirginMedia, can you not update your firmware? to correct these issues or any other technical fix for this,, I'm not sure how this can get escalated any further but this needs to be done.

Soon as this has the same issue again I'll respond to this post, I updated my lease time to 7 days which is the limit and not the default 1 day. so I'm guessing this time next week I'll be making a post.

Your support teams on the phones are shocking and the vm technician who attending my home also agreed and apologized but this doesn't solve the problem.

Happy to hear anymore tips on this.
Thanks

No, I think everything I told him went straight over his head to be honest. Still getting these issues, only recently upgraded my contract as I went for the 1GB and got a discount but soon as its over I'll be off to CityFibre after 25+ plus with you guys since Blueyonder 1st started.

So unless this gets fixed which isnt a singular issue for just me, the time has come to give up.

I’m having the very same problem for the second time after having my Hub 5 replaced just 4 months ago after months of not being listened to by Virgin. 

My home security and heating devices still function fine on the main WiFi network, but a variety of Windows, Android and Apple devices do not - they connect but have no internet and generate “no valid ip configuration’ errors. The same thing happens with both WiFi and Ethernet connections, but the same devices work fine on the guest network. 

@VirginMedia why have you still not fixed this issue with your Hub?

@John_GS and @Carley_S can either of you help?

192.168.0.1  works as a DNS on a VM Hub 5, a Hitron could be the same.