Recently we’ve had the odd day where the WiFi won’t work, and I found last night it’s happened again. Usually it resolves itself or resetting the box sorts everything out, but it doesn’t seem to be the case this time. Any ideas? The bottom light on the box is flashing green and the WiFi symbol is lit up green. We only have the broadband, pay for phone as the deal but don’t possess a landline.
You haven't indicated which hub you have, however if you select your hub from the following page you will find help/explanations/possible resolutions of the light meanings
https://www.virginmedia.com/help/how-to/broadband/hub-lights
You can also run a test on your connection https://www.virginmedia.com/help/check/status
You could also try the automated Service Status number 0800 561 0061. This gives details of local issues down to postcode level.
