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SteveOM's avatar
SteveOM
On our wavelength
8 months ago

WiFi Booster and VM Connect.

Just received another WiFi Booster after one failed. Followed the instructions but can’t get the VM Connect to speak to each other. 
I'm guessing, and can only guess, that it is working but I can’t say for sure. The app can’t even pick up my V5 Router. Could not even get on the internet this morning, even after restarting my router twice. Yet Virgin Customer Service said everything seems fine our end.
This just after having a fight to get a booster. I don’t know. Never had a great relationship with Virgin. I’d rather I didn’t. So frustrating. Please, please. Can anyone advice?

6 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    8 months ago

    My advice is to totally avoid the VM Pods and use a retail Wi-Fi Repeater or better MESH both are open for use with any ISP and easy to configure.

    It matters not that a VM Pod may be free when it does not work or fails damaging the wall socket & decor.

    • SteveOM's avatar
      SteveOM
      On our wavelength
      8 months ago

      Thanks for your reply. Yes, I was talking to a person in my local phone shop who told me the same as you, reference to wall socket. After his socket suffered a  problem when plugging in one of these VM booster and after contacting customer service he decided to purchase a third party product ( did not say which). Thing with me is, it not just that you have a problem, it’s how the company goes about helping. In my experience, that is where VM fails and it seems I’m not the only one. There are some great people in this community forum who are here to do their very best to help but if VM don't follow the community’s passion, then there is little I or other can do other than suck it up or leave, and as I feel at the moment, that is exactly whay I sm going to do. I really should have done this years ago ( been with Virgin for aprox 15 yrs). I may leave only to fine that others are just as bad, if not worse but I really need to find that out. Anyway, thanks for your advice. I wish you all the very best.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    8 months ago

    Thanks for your post SteveOM, and welcome back to our Community Forums!

    We're sorry to hear of the recent issues with the Wi-Fi pod and the Connect App.

    Can you please confirm if the Wi-Fi pods installation has since been completed and that you've been able to notice an improvement in the Wi-Fi services in the troublesome area(s) of your property?

    Thanks,

    David

    • SteveOM's avatar
      SteveOM
      On our wavelength
      8 months ago

      Yes, I have now gained back the reception I had before the failed booster.

      thanks to all for your kind help of an old man. Appreciate it. 
      now tell me. Do I have press something to thank everyone for their help? Let me know what to do and I will gladly do it. Thanks again

    • SteveOM's avatar
      SteveOM
      On our wavelength
      8 months ago

      Disregard my last comment. All has gone tip up. I have no idea what is happening. I’ve lost connection to one to box in bedroom and one WiFi booster in conservatory. Tried reconnecting but as yet nothing has changed. Just to let you know. This is pretty much the norm for me. That is why I upgraded to the V5 1gb connection ( even though I’ve been told by others that I don’t need it). It just seemed to work better for a period. Furthermore, trying to get hold of a WiFi booster I would have paid for took far too long, with problems from Customer Service. Now again I’m getting problems when I thought things had improved, when now I’m thinking it has not. I know WiFi connections can be a problem but I was assured a guarantee that I would get a good connection. It seems that was wrong. I’m sorry to everyone that has tried to help, I know you have tried but my patience with Virgin has frayed. God bless you all for your understanding and kindness but I’d suggest you don’t waste anymore time on me because I have thought deeply about moving and now it looks likely. Thanks again to you all. You have been very kind, and understanding to me and I appreciate it.

      • Gareth_L's avatar
        Gareth_L
        Icon for Forum Team rankForum Team
        8 months ago

        Hello SteveOM.

        Thanks for your reply regarding your WIFI connection and the struggle you've been having with out customer service.

        Before you make any drastic decisions, I would like to step in and have a look at everything for you from here as we hate to see customers struggle.

        If you don't mind, I will need to send you a private message to pass security. 
        If you can check your logo at the top right of your screen that would be great. 
        Gareth_L