Forum Discussion

keasy's avatar
keasy
Superfast
5 months ago

WiFi 6 Need Help

Last year I was diagnosed with a life changing illness, MS.

It affects my mobility and to help with this I bought a Meta Quest 3 to help put a bit of fun into exercise.

Unfortunately the hub I have (sh4) doesn't keep up with my computer to quest as it isn't WiFi 6. 

I have contacted support via telephone and the people in India don't seem to understand why I am requesting a new SH5 to to replace the SH4. 

Would it somehow be possible to request a new SH5 do I can use the faster wireless standard to use the VR that I bought? 

 

Thanks

  • Tudor's avatar
    Tudor
    Very Insightful Person
    5 months ago

    Are you sure you are using WiFi 5 on the 5Ghz band, because that device should work fine. Perhaps you are connecting to the 2.4Ghz band. How far away are you from the VM hub?

    • keasy's avatar
      keasy
      Superfast
      5 months ago

      Yes, I'm on the correct band.

       

      The issue isn't the headset connecting to internet, it's being able to connect to my desktop computer which runs the VR software that I use to exercise.

      I also use a support group that requires a PC connection and I'm not always able to be at the desk to use a cable. 

      Going wireless via WiFi 6 is the only viable option for me.

       

       

       

    • keasy's avatar
      keasy
      Superfast
      5 months ago

      Thanks for taking the time to suggest that for me. It's appreciated. 

      Unfortunately an extender won't fix the issue as it's a matter of transmission rate not the strength of the signal. My hub is in the same room as where I use the VR.

      Thanks though.

      • jbrennand's avatar
        jbrennand
        Very Insightful Person
        5 months ago
        keasy wrote:

        Thanks for taking the time to suggest that for me. It's appreciated. 

        Unfortunately an extender won't fix the issue as it's a matter of transmission rate

        Thanks though.

        What  transmission rate do you need to run the VR software ?  What VM package are you currently on and what is your current rate?

  • legacy1's avatar
    legacy1
    Alessandro Volta
    5 months ago

    VM slow wifi looks like you need a better wifi router with 1Gb ports and put hub in modem mode