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tiateng1's avatar
tiateng1
Joining in
11 months ago

Wi-Fi what do I do

I just got Wi-Fi with virgin this week the router is in one room and it works fine when in that room but if I go into the room next door (I’m in a flat not a mansion) i get bad signal it’s the room right next door to the router? Is this virgin taking the mick out of me or what? What do I do just cancel my account with them I need advice thank you

  • Hi there tiateng1 

    Thank you so much for your post and welcome to the community forums, it's great to have you here. 

    I am so sorry that you have faced this issue with your service and we can fully understand your frustrations, can I ask if you have run some checks on the Connect App at all? If so what have the results shown?