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djurornic's avatar
djurornic
Dialled in
2 years ago

Wi-Fi Pod - how do I check it's connected to my new Hub 4 router?

Hi Folks, 

Just installed a new Hub 4 from VM and I have a wifi pod that was working happily with my old Hub 3 - how do I check the wi-fi pod is connected? it's not showing as a connected device on my router's we page.

Any ideas?

Thanks in advance!

Djuro

5 Replies

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  • Grumps70's avatar
    Grumps70
    On our wavelength
    2 years ago

    Hi

    Not sure if you have the Black or White pod but have you tried connecting using the WPS buttons on hub & pod. I know it has WPS on black pod but not sure on white one.

    Good luck

  • djurornic's avatar
    djurornic
    Dialled in
    2 years ago

    thanks - It's a white pod so simply plugs into the mains....

    • Molly_T's avatar
      Molly_T
      Icon for Forum Team rankForum Team
      2 years ago

      Hi Djurornic 👋 welcome back to community! Thank you for posting to let us know about your Hub 4 / POD set up. 

      The POD's are sent out automatically provisioned to the hub you have at the time. If you have had a hub replacement, it is likely we will need to re-pair the pods for you remotely. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

      I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

      Wishing you all the best. 🌞

      • Farrow1234's avatar
        Farrow1234
        Joining in
        11 months ago

        Hi could I get help with this . Had new black pods sent out to replace the white ones . They worked for about a week and now both work connect . I have reset the hub 5.