Forum Discussion

Peter4858's avatar
Peter4858
On our wavelength
2 years ago
Solved

Wi-Fi not working

Since Sunday our virgin media gig 1 hub has been flashing intermediately and also going on and off, we had an email from virgin media stating that they would be doing essential maintenance work on Tu...
  • Peter4858's avatar
    Peter4858
    2 years ago

    Thanks for all your help, you should work for VM I think they need all the help they can get. The crazy thing is as the day has gone on. I can stream the apps Apple TV are coming back it’s as though it’s coming back in chunks that sounds weird once again. thanks for your help,

Peter4858's avatar
Peter4858
On our wavelength
2 years ago

Did a post this morning not sure if it went through as we are having big problems with our Wi-Fi still can’t stream anything and can’t use the Apple TV box. Will someone from virgin media please get back in touch with me as this is now getting very irritating thank you. 

jbrennand's avatar
jbrennand
Very Insightful Person
2 years ago

Have ypu tried the local faults line ... - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

  • Peter4858's avatar
    Peter4858
    On our wavelength
    2 years ago

    Hi, and thanks for getting back to me. I have just rang that number it did a check and it told me that there is no service issues in my area which is wrong because I cannot stream any of the apps. Also when I switch over to Apple TV I can still not play anything just keeps hanging. I’ve also tried it on Disney+ Paramount plus, I have rebooted the hub so many times I’ve lost count so there is a big issue. Thanks for giving me that number I will see if someone from virgin media will actually get back to me to tell me what an earth is going on everything was fine up until the weekend. We was then told that they would be doing essential maintenance work yesterday. I think they still need to be doing the work because it is not right. Thanks 

    regards Pete

     

     

     

    • jbrennand's avatar
      jbrennand
      Very Insightful Person
      2 years ago

      If nothing is showing on that number or the service status website... then issues are down to you specifically - or a few users near you - in whiich case the primary route is to try calling it in as a fault - free on 150 (VM line)  or 0345 454 1111 others (national rate). See what they say when they test your connection. If they say it’s a known fault, get a fault reference number.

      Or, a VM person should pick this thread up and be able to help but it can take a few days.

      • Peter4858's avatar
        Peter4858
        On our wavelength
        2 years ago

        Thanks for all your help, you should work for VM I think they need all the help they can get. The crazy thing is as the day has gone on. I can stream the apps Apple TV are coming back it’s as though it’s coming back in chunks that sounds weird once again. thanks for your help,