Forum Discussion

Barberbetts76's avatar
Barberbetts76
Joining in
3 months ago

Wi-Fi Connect App

Why is the virgin media connect app forcing me to merge channels. I don’t want to merge it thanks. I pay the bill so i control what i do with my Wi-Fi NOT VIRGIN! I think it could be time to say goodbye soon. If it’s not broke DON’T fix it! The End 

2 Replies

Replies have been turned off for this discussion
  • Client62's avatar
    Client62
    Alessandro Volta
    3 months ago

    Just uninstall the Connect app and re-configure Split SSIDs.

    That's all Folks!

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    3 months ago

    Hi Barberbetts76, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having some issues with the Connect App. It helps to optimise the WiFi and have both the 2.4 and 5 Ghz channels together creates a more seamless connection. 

    If you've decided to separate the channels, it could lead to further issues down the line. With saying that, if you have made some changes, the Connect App will try and optimise things and suggest to have both channels broadcasting in the usual way. 

    Are you having issues with your connection? If so, tell us more about this so we can offer some support. 

    Many thanks,