Why is my wifi so rubbish?

Question

I renewed my Virgin Media contract last year and ever since that time I have had very intermittent wifi around the house which is a standard 1970s bricks and mortar semi. Nothing has changed with the house since the original install in 2022.

The issue I have is very intermittent wifi around the house. This includes buffering on my TV as the new contract included Virgin TV.

The TV is about 2 metres away from the Hub3 so I do not understand why it buffers as whilst we are watching TV no-one in the house is using the Wifi anyway.

I have spent hours on the chat, sometimes having to use my EE Hotspot from my phone to carry on the chat. I had an engineer call out a couple of months having the new contract and he replaced the Hub 3 with another Hub 3. This solved it for a couple of days but it now has me pulling my hair out.

I have installed the Connect App and when the wifi goes off in one room I check the others, often the App will tell me I am not at home so try again. I will be literally a few feet away from the Hub when it suggests that.

Last night I spent around 3 hours chatting through my ongoing issues, explaining the things that I have done to try and rectify the shortcomings of the service and I was told - "It is probably the range!"

I explained that during my first contract there was never an issue.

It was then suggested I get some of the Pods at an extra £8 per month (subject to the latest increase) - of course there is no suggestion that the Pods would solve the issue.

The chat was interupted by another fall off of wifi and I could not get the operator back online so I am my wits end until I can get out of my contract and try something new.

In the meantime any suggestions?

brynjon · Answer

In fairness - when it works it is great - it is just that it is not working too often. When I go to reconnect there are two other Virgin Media options available to me. Could it be as simple as the neighbour's routers are creating the conflict with my Hub 3? Surely though, it is is then VM engineers need to realise this and rectify it. Just a thought.

Tudor · Answer

If it works fine sometimes, but not others it’s either a circuit problem or WiFi interference. I would suggest connecting the TV box using an Ethernet cable. If the TV box is then ok when the WiFi is bad, it’s interference. If the TV is bad and the WiFi is bad together it’s a circuit problem. If it’s the latter the please provide some diagnostics when the problem is occurring.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

Click on the “> Check router status” button
Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
Click on the “Upstream” tab, copy the text and paste into your reply
Click on the “Networking” tab, copy the text and paste into your reply.

Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.

legacy1 · Answer

" Could it be as simple as the neighbour's routers are creating the conflict with my Hub 3? Surely though, it is is then VM engineers need to realise this and rectify it. Just a thought."

So your blaming your neighbour's wow...Edit no wait thats really good! VM should not give out hubs with wifi if thats the case!

The hub is poor any new one you get has the same problem they are reused not new

If you really think your neighbour is to blame by all mean prove it get your own router and put hub in modem mode

https://www.amazon.co.uk/NETGEAR-Nighthawk-WiFi-Router-RAX30/dp/B09HQV62TF/?th=1

https://www.amazon.co.uk/1aTTack-3m-Ethernet-Patchcabel-compatible/dp/B00VC0656K

brynjon · Answer

Hi legacy1 , I was not blaming the neighboursm merely offering a potential issue that someone else had suffered similarly. Having explored various other issues with the expert opinions of the VM helpdesks over the past 8 months plus, I was clutching at straws as last night the advice I was given "well it must be the range" the drop outs occur all around my average sized house. The VM Connect App even suggests that I am not at home when testing after wifi signal is lost.

Had I lived in a house with thick stone walls I would understand why I get issues.

I am just fed up with my grand-daughter complaining that the wifi is rubbish as she cannot get connected in her bedroom - this means she comes into the main living room and watches her reels or tv whislt I go around with the VM Connect app to prove her wrong but it just tells me I am not at home. There has to be a simple solution to the issue though I have done everything that has been requested to no avail.

It worked just fine when I signed up to VM 2 and half years ago but since renewing it has become "rubbish"

Robert_P · Answer

Hello brynjon
&nbsp;
Sorry to hear of the signal issues impacting your wireless network around your property, we understand the frustration this can cause and appreciate you raising this via out forums. Welcome to the community.
&nbsp;
From checking the connection and equipment, all of the levels are within the ranges we'd expect to see but there are some uncorrected errors showing on the upload streams. Can you reboot the Hub and leave it for 24 hours and then contact us gain so we can see if these return over that period?&nbsp;

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Why is my wifi so rubbish?

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