Forum Discussion

Viper-t's avatar
Viper-t
Fibre optic
12 months ago

What is happening in south bristol? Can we get some help?

Just a brief message to ask what's happening in South bristol, I been trying to get my parents connection fixed for a long time there tv and streaming services are really effected. Mine up until rece...
Viper-t's avatar
Viper-t
Fibre optic
11 months ago

I'm receiving no help there just the usual you are in modem mode nonsense can you take it out. Ive done this for you 10s of times, we have discovered the problem we are no longer troubleshooting, we are waiting for networks to fix the problem for south bristol? 2 engineers has confirmed serious problem for us on audio tape. I have monitors at multiple addresses all with the same problems so it's not isolated. This has been reported to you from these people also, as well as your own engineer who has the same problem with upstream who lives in north Bristol. Here's my latest stats, if something is not done virgin media has exhausted all my trust and will proceed with cases against virgin from all of us. I should of took the advice a long time ago on this forum from a network expert and showed my 1+ year of this terrible service lies and deception ive received all very easily provable to which ofcom ombudsman and eventually court. I've gave virgin so many chances over a whole year, which eventually it was reasonable for like 6 weeks then boom all the terrible profile changes and back to terrible service for streaming TV gaming even Web browsing now is a joke. Also I can show 2 days ago packet loss on my bqm is the same as another person's who lives 5 minutes drive away, yet your monitoring there network and have there ip address bounced to WA10 area how is this possible? Network problem. Will anyone help from vm or do they not care literally at all any more with all the evidence I send you? 

The upstream has been broke for months now t3 counts on the 3.0 and the single 3.1 and t4 Ranging problems and routing/ profile changes what is going on?

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
049600000465120QAM 641
14310000045.85120QAM 642
236600000455120QAM 643
33010000044.55120QAM 644
423600000445120QAM 645

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
0ATDMA0000
1ATDMA0000
2ATDMA00150
3ATDMA0000
4ATDMA0000

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
61142.22KQAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA22074000000180
Time Priority Description
28-03-2024 14:03:16criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-03-2024 14:03:16critical16 consecutive T3 timeouts while trying to range on upstream channel 8;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
28-03-2024 14:02:08criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-03-2024 18:35:29noticeREGISTRATION COMPLETE - Waiting for Operational status
27-03-2024 18:35:25noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-03-2024 18:35:20noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-03-2024 18:35:17noticeTLV-11 - unrecognized OID;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-03-2024 18:35:14warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-03-2024 18:35:12noticeHonoring MDD; IP provisioning mode = IPv4
27-03-2024 18:35:03criticalCable Modem Reboot because of - unknown
27-03-2024 18:35:03criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-03-2024 18:08:09criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-03-2024 18:08:08criticalCable Modem Reboot because of - unknown
24-03-2024 18:49:39criticalCable Modem Reboot because of - unknown
24-03-2024 18:49:39criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:28:54criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:28:54critical16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:28:54criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:28:54critical16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:28:54criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
21-03-2024 12:27:46criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-03-2024 18:54:11criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
20-03-2024 18:54:10criticalCable Modem Reboot because of - unknown
17-03-2024 18:38:49criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
17-03-2024 18:38:48criticalCable Modem Reboot because of - unknown
14-03-2024 23:24:33criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-03-2024 18:30:27criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
13-03-2024 18:30:26criticalCable Modem Reboot because of - unknown
11-03-2024 12:24:38criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-03-2024 18:22:05criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
10-03-2024 18:22:04criticalCable Modem Reboot because of - unknown
08-03-2024 17:43:36criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Viper-t's avatar
Viper-t
Fibre optic
11 months ago

 

 

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000006.243QAM 25625
21390000006.543QAM 2561
31470000006.543QAM 2562
41550000006.543QAM 2563
51630000006.443QAM 2564
61710000006.343QAM 2565
71790000006.343QAM 2566
81870000006.643QAM 2567
91950000006.943QAM 2568
102030000006.843QAM 2569
112110000006.943QAM 25610
122190000007.143QAM 25611
13227000000743QAM 25612
142350000006.843QAM 25613
152430000006.743QAM 25614
162510000006.643QAM 25615
172590000006.443QAM 25616
182670000006.643QAM 25617
192750000006.543QAM 25618
202830000006.543QAM 25619
212910000006.543QAM 25620
222990000006.543QAM 25621
233070000006.543QAM 25622
243150000006.343QAM 25623
253230000006.343QAM 25624
26339000000642QAM 25626
273470000005.743QAM 25627
283550000005.843QAM 25628
293630000005.843QAM 25629
303710000005.643QAM 25630
313790000005.743QAM 25631

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked4320
2Locked4310
3Locked4300
4Locked4300
5Locked4300
6Locked4300
7Locked4310
8Locked4300
9Locked4300
10Locked4310
11Locked4300
12Locked4300
13Locked4300
14Locked4300
15Locked4300
16Locked4300
17Locked4300
18Locked4310
19Locked4300
20Locked4300
21Locked4300
22Locked4310
23Locked4310
24Locked4300
25Locked4310
26Locked4210
27Locked4300
28Locked4310
29Locked4320
30Locked4320
31Locked4310

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33944K1840QAM 40961108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
33Locked420.013681513662