Forum Discussion

Jackd5's avatar
Jackd5
Joining in
5 months ago

VM connect app won't connect to Hub4

Hey all, The Virgin Media Connect app won't pick up my Hub 4 even when I'm on the VM wifi network for my Hub 4. I've tried resets, power flushes, cleared storage and cache for the app, no change. I ...
Jackd5's avatar
Jackd5
Joining in
5 months ago

Hi Vikki,

I'm getting 240Mbps download speed on WiFi and I'm on android.

I know I have wifi black spots/lack of coverage in my house so i would simply like to order a few of the Wifi max pods. 

Kind regards,

Jack

Carley_S's avatar
Carley_S
Forum Team
5 months ago

Thanks for getting back to us Jackd5 

240mbps is a good speed over WiFi and wouldn't be an issue that we'd send WiFi pods for. 

If these speeds weren't taken around/ in the area where the connection drops or you notice a slow speed, please do try the tests again, either on the connect app itself or Sam Know real speed test here. 

Once you've these post your results here and we'll be able to check for pod eligibility for you.