VM Connect app unable to find newly installed Hub 4
I have today replaced my old hub with a Hub 4 after being notified by VM that I had an old hub. After installing the Hub for a second time I was eventually able to connect my iPhone and IPad to the Hub for a WiFi connection.
initially the iPhone connected to the VM Connect app and showed my devices. The IPad was unable to do so, with the message “We’re can’t find your Hub” and trying to install again numerous times. Checking my iPhone and I now get the same message “We’re can’t find your Hub.” Checked the forum and this seems to be a known issue - disappointing that VM are issuing these if the problem has not been resolved.
I am able to connect to the Hub and WiFi is working but frustrating that I cannot use the Connect app.
Grateful if anyone can provide advice on how to resolve this. I have deleted and reinstalled the app but still no joy.