Forum Discussion

Stignasty2's avatar
Stignasty2
On our wavelength
2 years ago

Virgin Media Hub 4 slow pulsing white LED

What reasons would cause my Virgin Media Hub 4 to slowly pulse its white LED suddenly? 

I dont seem to have lost service or speed, but I cant log into the hub on 192.168.0.1 from a browser?

I dont use the HUB wifi, but wifi from my mesh system seems fine.

  • carl_pearce's avatar
    carl_pearce
    Community elder
    2 years ago

     I wonder if your HUB 4 is 'stuck' in an infinite boot cycle?

    • Flashing white light: When the Hub is booting up, it displays a flashing white light. Users should wait for at least 5 minutes for the boot-up process to complete.
    • Stignasty2's avatar
      Stignasty2
      On our wavelength
      2 years ago

      I read that when googling. But i dont seem to have any liss of service or speed? I certainly haven't booted it or have I had a power cut to cause it?

    • Stignasty2's avatar
      Stignasty2
      On our wavelength
      2 years ago

      I still cant log in to the hub, but a trace route sees and passes through it.

      Traceroute: virginmedia.com
      ---------- step 1 ----------
      IP: 192.168.0.1
      Time: 11.084 ms
      ---------- step 2 ----------
      Request timed out
      ---------- step 3 ----------
      IP: 80.4.118.177
      Time: 17.674 ms
      Name: lutn-core-2a-ae47-650.network.virginmedia.net
      ---------- step 4 ----------
      Request timed out
      ---------- step 5 ----------
      IP: 62.254.59.130
      Time: 18.744 ms
      Name: eislou2-ic-4-ae0-0.network.virginmedia.net
      ---------- step 6 ----------
      IP: 142.250.160.116
      Time: 26.325 ms
      ---------- step 7 ----------
      IP: 216.239.41.53
      Time: 28.642 ms
      ---------- step 8 ----------
      IP: 142.251.54.47
      Time: 22.916 ms
       
       
  • Steven_L's avatar
    Steven_L
    Forum Team
    2 years ago

    Hey Stignasty2,

    Welcome back to the community and thanks for taking the time to post.
    I’m sorry to hear of the issues that you’re having with your hub at the moment. Please could you try to reboot your hub to see if that resolve the flashing white light issues?

    Kind Regards,

    Steven_L

  • Stignasty2's avatar
    Stignasty2
    On our wavelength
    12 months ago

    What resolved was the work the engineer did when he visited the cabinet accross the road from me, then it mysteriously worked! Some kind of firmware update to either the hub, TV box or both educated whispers tell me...Why cant you lot be transparent?