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jongrant1976's avatar
jongrant1976
Joining in
6 months ago

Virgin Media DNS Server

Virgin Media DNS servers are resolving our business domain to an incorrect IP address.

We have made no changes to our DNS so there should not be any updates.

When I try and ping my business FTP server or website the IP Address resolved is the same for both and is wrong: 81.99.162.48 (I have seen this same IP Address on other similar forum posts).

How can we get this resolved as this could be impacting our business if our customers using Virgin Media are unable to connect to our server?

5 Replies

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  • Client62's avatar
    Client62
    Alessandro Volta
    6 months ago

    Reversing the nslookup process we see IP 81.99.162.48 belongs to Virgin Media,
    it is the response from the VM DNS when it is blocking access to your web site.

    It may be that Virgin Media customers with VM Virus Safe enabled are the ones affected.

    nslookup 81.99.162.48
    Server: cache1.service.virginmedia.net
    Address: 194.168.4.100

    Name: lang-sspiprxy.network.virginmedia.net
    Address: 81.99.162.48

    • jongrant1976's avatar
      jongrant1976
      Joining in
      6 months ago

      Hi

      I think you are right. I just disabled Virus safe and the DNS resolves correctly using my Virgin Media Internet Connection.

      Why would this be happening and how do we get Virus Safe fixed?

      Thanks

      Jon

       

    • jongrant1976's avatar
      jongrant1976
      Joining in
      6 months ago

      Hi

      I have done everything suggested but our website is still being blocked:

      www.coopersofstortford.co.uk

      I filled out the web form and emailed the addresses suggested but I have not had any response. This is proving quite disruptive to our business, is there anything else I can try?

      Thanks

      Jon

       

      • Akua_A's avatar
        Akua_A
        Icon for Forum Team rankForum Team
        6 months ago

        Hi jongrant1976 

        Welcome to our community forums and sorry to hear your customers are experiencing this when accessing your website. We can understand the frustration caused. We can see you very recently contacted our team about this. Were they able to provide the answers needed? Do you need any further help with this?

        Thanks,