virgin media connect not working
not working tried deleting and reinstalling app hub reset nothing working
please help me
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Hey connect Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm sorry to hear about the issues you're having with the Connect ap.
Please try the following and let us know how it goes:
For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data.
For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
If you are using an Android device can you please ensure you have the following settings enabled:
Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).
Keep us updated.
Kind regards,
Ilyas.didn’t work
any further suggestion?
deleted app reinstalling didn’t work
reset hub didn’t work
I have had a similar issue, but i cannot find the VM connect app data on my IOS device.
Which VM Hub do you have ?
hub 5
