Forum Discussion

connect's avatar
connect
Joining in
12 months ago

virgin media connect not working

 

 not working tried deleting and reinstalling app hub reset nothing working 

please help me 

  • Hey connect Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

    I'm sorry to hear about the issues you're having with the Connect ap.
    Please try the following and let us know how it goes:

    For your Apple device, you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. 
    For your Android device, you can try this: Open settings > Apps > Connect App > Storage > Clear data / Clear cache.
     

    If you are using an Android device can you please ensure you have the following settings enabled:
    Location Permissions (Settings > Apps > Virgin Media Connect > Permissions)
    Nearby devices (Settings > Google devices & Sharing > Scan for nearby devices).

    Keep us updated.

    Kind regards,
    Ilyas.

    • connect's avatar
      connect
      Joining in

      didn’t work 

      any further suggestion?

      deleted app reinstalling didn’t work 

      reset hub didn’t work 

      • Sabrina_B's avatar
        Sabrina_B
        Forum Team

        Hi connect 👋.
         
        Thanks for the update, apologies for the Connect app not finding your Hub, did you have the option to set up manually?

        Let us know.

        Sabrina 

    • Cbone_87's avatar
      Cbone_87
      Joining in

      I have had a similar issue, but i cannot find the VM connect app data on my IOS device.