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jwh54's avatar
jwh54
Joining in
3 hours ago

Virgin Media Connect - can't log in on phone

I've just installed the Virgin Media Connect app on my Android phone but am unable to log in to my Virgin Media account.

Previously, I've logged in to my account on a MacBook and have a passkey set up to log me in and I can log in to my account on the MacBook with that passkey.  When I try to log in on my phone, I enter my account email address and then get a response that my passkey doesn't work on my phone. This is understandable, as I've never set up a passkey to my account on my phone.

I then select 'sign in a another way, and a verification email is sent to my Yahoo account.  I open it and tap the 'Verify' button.  I get a confirmation that my address has been verified and am instructed to go back to the Connect app, but when I do that it has returned to the Login prompt screen, and all I can do is try again.  I'm not offered the option to set up a passkey for my phone.  And I can no longer log in to the My Virgin Media app as that is also now expecting a passkey which hasn't been created.

So my question is, how can I log in to the Connect App on my phone?  Is there a way to set up a passkey for the app on my phone?  I've tried looking at the Virign help pages and done a general search on the web, but I can't find an answer to this specific problem.

1 Reply

  • jwh54's avatar
    jwh54
    Joining in
    23 minutes ago

    Looks like I've solved it, but not with a passkey.

    The problem was that I was verifying my email address in my Yahoo account on my phone.  When I tried again, but verified it on my laptop, it logged my in on my phone.

    I should have guessed that, really.