Forum Discussion

BDabson22's avatar
BDabson22
Joining in
4 months ago

Virgin Fibre Installed in Close but not available for months

About a few months ago we had a letter saying virgin media was coming to my house. We watched as they installed the fibre from down the road and install a grey box outside my house. Since then I’ve constantly checked to see if it’s available and it says it’s not in my area. I’ve wanted better internet since being on 60 with BT for the best part of 10 years+. We also found out recently that the installation of fibre damaged our internet which wasn’t idea as it had lowered our speeds even more. 

  • Matthew_ML's avatar
    Matthew_ML
    Forum Team
    4 months ago

    Hey BDabson22, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    Let me send you a DM and we can look at getting a form filled in to the  relevant team.

    It can then take around 10 - 14 working days for them to reach out.