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Sarah7310's avatar
Sarah7310
Tuning in
14 days ago
Solved

Upgraded to hub 5 now pods not working

Hi all I upgraded to hub 5 from hub 3 last week

had all sorts of issues with hub 5 but now all sorted after numerous calls but now my 2 wifi pods don’t work!

I was told they have to be deassigned  from the 3 and assigned to the hub 5 - simple right? Well it don’t seem so 🤦🏻‍♀️

more phone calls later to tech help who don’t seem to have a clue! was told someone will phone me back within 24 hours!

48 hour later still no phone call! 

getting fed up now as was told this upgrade was simply plug in and away we go - they LIED

fed up of being fobbed off and no one seem to have a clue what they doing!! 


if anyone can help or have a better phone number to phone I would be grateful 

I’m slowly going round the bend with this upgrade! 

 

 

  • Hi yes I finally got through to someone who could help me and now all sorted and working 

3 Replies

  • Hi Sarah7310 thanks for posting although we're sorry to hear of the concerns you've raised here.

    We've looked into this and it seems you may have got support on this via other method recently, if you do still need further assistance though please don't hesitate to let us know.

    Many thanks

    • Sarah7310's avatar
      Sarah7310
      Tuning in

      Hi yes I finally got through to someone who could help me and now all sorted and working 

      • Lee_R's avatar
        Lee_R
        Icon for Forum Team rankForum Team

        Hi Sarah7310 thanks for getting back to us. 

        That's good news that your issue has now been resolved. Sorry for any inconvenience this may have caused.

        Regards

        Lee_R