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mistryjayesh's avatar
mistryjayesh
On our wavelength
2 years ago

Upgrade to 1gig

Hi 

I recently upgraded to 1gb from M500 and I got confirmation today that my speed upgrade has been applied.

I did a Sam Knows speed test and I am only getting 235mb even when wired to the Hub 5.

I notice that on the speed test it is detecting that my package is still on Virgin media 500x50, even though I am getting 1143mbs to the router.

My question is has the speed upgrade been applied fully or do I need to wait some time for this to take effect even though I am getting 1143mb to the router?

Thanks

Jay

18 Replies

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  • roodles's avatar
    roodles
    Dialled in
    2 years ago

    Out of interest, what is the device you are testing on?

    Obviously there are a few things to check - are the cables and any switches all gigabit, can the CPU handle the download, etc (it would have to be pretty low end or ancient to not be capable but worth checking)?

     

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      Hi Roodles 

      I used my HP Pro book connected to the Hub 5 via cable to test.
      I am not sure if the cable is a gigabit cable 

      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago
        mistryjayesh wrote:

        Hi Roodles 

        I used my HP Pro book connected to the Hub 5 via cable to test.
        I am not sure if the cable is a gigabit cable 

        The cable should be a Cat 5e or preferably Cat 6.  You may also find some of the HP Software interferes with the speed of your NIC.  Hence the request to use "Safe Mode with Networking Support".  This will bypass this problem for testing purposes.

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Looking at the Samknows would suggest you are on the 1Gb Tier.

    However, check the conf settings on the Hub. It will show what speed has been provisioned.
    It's Configuration tab - Primary Downstream Service Flow - Max Traffic Rate.

    As for your device, are you using a Cat 6 cable directly connected to the Hub?

    If you use Windows, rerun the test using "Safe Mode with Networking Support".

    Is your device capable of sustaining the 1Gb download?

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      Hi Adduxi

      I have posted my stats from my Hub 5 can you have a look and tell me if they are ok?


      Thanks

      Jay

  • mistryjayesh's avatar
    mistryjayesh
    On our wavelength
    2 years ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
    13310000008.242QAM 25625
    21390000008.941QAM 2561
    3147000000941QAM 2562
    41550000008.941QAM 2563
    51630000008.741QAM 2564
    61710000008.841QAM 2565
    71790000008.841QAM 2566
    81870000008.541QAM 2567
    91950000008.842QAM 2568
    102030000008.641QAM 2569
    112110000008.841QAM 25610
    122190000008.742QAM 25611
    132270000008.541QAM 25612
    142350000008.541QAM 25613
    152430000008.742QAM 25614
    162510000008.542QAM 25615
    172590000008.142QAM 25616
    182670000007.742QAM 25617
    192750000007.641QAM 25618
    202830000007.942QAM 25619
    212910000008.142QAM 25620
    222990000008.142QAM 25621
    233070000008.342QAM 25622
    243150000008.442QAM 25623
    253230000008.342QAM 25624
    263390000008.341QAM 25626
    273470000008.542QAM 25627
    283550000008.542QAM 25628
    293630000008.442QAM 25629
    303710000008.542QAM 25630
    313790000008.742QAM 25631
    323870000008.642QAM 25632

    3.0 Downstream channels

    Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
    1Locked4200
    2Locked4100
    3Locked4100
    4Locked4100
    5Locked4100
    6Locked4100
    7Locked4100
    8Locked4100
    9Locked4200
    10Locked4100
    11Locked4100
    12Locked4200
    13Locked4100
    14Locked4100
    15Locked4200
    16Locked4200
    17Locked4200
    18Locked4200
    19Locked4100
    20Locked4200
    21Locked4200
    22Locked4200
    23Locked4200
    24Locked4200
    25Locked4200
    26Locked4100
    27Locked4200
    28Locked4200
    29Locked4200
    30Locked4200
    31Locked4200
    32Locked4200

    3.1 Downstream channels

    Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
    159944K1840QAM 40961108

    3.1 Downstream channels

    Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
    159Locked425.9118313450
  • mistryjayesh's avatar
    mistryjayesh
    On our wavelength
    2 years ago

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
    04960000044.85120QAM 641
    14310000043.85120QAM 642
    23660000043.55120QAM 643
    33010000042.55120QAM 644
    42360000041.35120QAM 645

    3.0 Upstream channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
    0ATDMA0000
    1ATDMA0000
    2ATDMA0000
    3ATDMA0000
    4ATDMA0030

    3.1 Upstream channels

    Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
    61039.02KQAM 256

    3.1 Upstream channels

    Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
    6OFDMA2007400000000
  • mistryjayesh's avatar
    mistryjayesh
    On our wavelength
    2 years ago

    Network Log

    Time Priority Description
    09-02-2024 13:56:40noticeCM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 422389; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:26warningUnicast DSID PSN startup error
    09-02-2024 13:56:17noticeUS profile assignment change. US Chan ID: 6; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:17warningDBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:13noticeREGISTRATION COMPLETE - Waiting for Operational status
    09-02-2024 13:56:07warningDynamic Range Window violation
    09-02-2024 13:56:07warningREG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:07warningRNG-RSP CCAP Commanded Power in Excess of 6 dB Below the Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:07warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:07warningDynamic Range Window violation
    09-02-2024 13:56:07warningDynamic Range Window violation
    09-02-2024 13:56:07warningRNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:56:01noticeDS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:55:53warningDHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:55:51noticeHonoring MDD; IP provisioning mode = IPv4
    09-02-2024 13:55:36criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:55:31criticalCable Modem Reboot because of - Reboot Timezone Change
    09-02-2024 13:55:31criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:52:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:52:20criticalSYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    09-02-2024 13:52:19criticalCable Modem Reboot because of - pin-reset
  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 years ago

    Yes, power levels all look fine at the moment, albeit the Downstream is nearing the top of the range of 10.

    Did you check the provisioned speed?

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      Not sure how to check the provisioned speed, can you let me know how and I can do that as well

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      Primary Downstream Service Flow

      SFIDMax Traffic RateMax Traffic BurstMin Traffic RateSFIDMax Traffic RateMax Traffic BurstMin Traffic Rate
      3336
      1200000450 bps
      42600bytes
      0 bps
      4134
      128000 bps
      4000bytes
      0 bps
      • Adduxi's avatar
        Adduxi
        Very Insightful Person
        2 years ago

        That is showing the 1Gb Tier.

  • roodles's avatar
    roodles
    Dialled in
    2 years ago

    Definitely check the cable. Is the cable going from the hub 5 straight to your laptop?

    Out of interest, have you tried downloading the speedtest.net client? This will run a speed test and is less likely to be affected by other bottlenecks (e.g. RAM or CPU limitations).

    I had a fairly old PC that maxed out at 300 on a browser test but would achieve ~950 on the simple test tool. Might be worth a try.

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      will check the cable and yes directly from laptop to Hub 5.

      will download speedtest.net.client and try that.

      I did called up VM tech support and they advised after checks on their side short term connectivity issue was found and they will monitor my line for 24hrs and provide updates.

      I am not sure what this means and how it is resolved, they did say if they cannot resolve an engineer would need to visit

  • roodles's avatar
    roodles
    Dialled in
    2 years ago

    Let us know how you get on. The "connectivity issue" could be a red herring here.

    I mention this from personal experience, when upgrading to gigabit, I realised the knock on affect of needing to upgrade certain hardware to actually run at that speed (one being my PC, which would fall over after the CPU maxed out)!

    It could, alternatively, be a combination of factors but as samknows is showing it going full tilt, I would be looking at your hardware first off

    Good luck 🙂

    • mistryjayesh's avatar
      mistryjayesh
      On our wavelength
      2 years ago

      Thanks for your help

      Its quite odd that all my devices are not getting over 250mb that's PS5, Xbox, iPhone, none of my devices are getting high speeds.

      When I was on the M500 I was getting 400-550mb on most of my devices