Forum Discussion

RobCeuppens's avatar
RobCeuppens
Joining in
5 months ago

Unable to find how to get a wifi pod.

I've just got a Hub3 connected today.  When I go to the back of the house upstairs the signal drops off so I did the scan in the connect app.  It drops off on the app when I'm scanning and the app tells me that I've left the house when I haven't. It's only a small house.  I can't I then reconnect again for ages as my phone tells me the signal needs to improve. I think I need a pod but I can't find how to get one. 

 

  • Kruk's avatar
    Kruk
    5 months ago

    Actual website re WiFi max:

    https://www.virginmedia.com/wifi-max

    The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.

     

  • Kruk's avatar
    Kruk
    On our wavelength
    5 months ago

    https://www.virginmedia.com/support/help/change-my-package/my-current-package/offers

    Select WiFi booster.

    Please note:

    Our superfast WiFi guarantee (backed up by our WiFi Pods if needed) is included at no extra cost with our Gigabit Fibre Broadband and Volt packages.

    You can also add WiFi Max to our M50 to M500 Fibre Broadband packs without Volt for £8 a month, and we’ll send you your first WiFi Pod. Whether you’re upstairs or downstairs, our WiFi Pods adapt to how and when you use your WiFi, and automatically tackle issues before you need to.

     

  • Kruk's avatar
    Kruk
    On our wavelength
    5 months ago

    Actual website re WiFi max:

    https://www.virginmedia.com/wifi-max

    The official route is to use the VM Connect App and scan your property. When completed, the app should allow you to order the first Pod. If this is not working, just wait here a day or two for a VM Mod to pick this up and discuss directly with you.