Forum Discussion

macdond's avatar
macdond
Joining in
12 months ago
Solved

Unable to connect to work VPN

I am unable to connect to my work VPN using VM broadband, able to connect fine over my mobile phone.   Anyone else got the same issue in West Lothian and can suggest solution.   VM technical support ...
  • Client62's avatar
    Client62
    12 months ago

    If the VM home internet is not connecting to VPN the normal issue is "Child Safe" is enabled in the Virgin Media online account.   Login in and Disable the "Child Safe" content filter.

    If you are not able to access the Virgin Media online account, or you disable Child Safe and the problem persists, change the work laptop's DNS to be a public DNS e.g. OpenDNS or Google DNS. There are notes below explaining the process for OpenDNS,  for Google DNS the exact same process but use IPs 8.8.8.8 & 8.8.4.4


    https://www.opendns.com/setupguide/

macdond's avatar
macdond
Joining in
12 months ago

Everything is fine, apart from access to employer VPN.   All other staff on VM broadband are having the exact same issue as of today.   Speaking to the VM support desk is a waste of time, they have been totally useless. 

Cardiffman282's avatar
Cardiffman282
Trouble shooter
12 months ago

Re the (sensible) suggestion above to "visit websites related to VPN providers / Online Betting / or similar 18+ content" I'd suggest just not doing a vigorous session of such testing on the work laptop 👍

  • macdond's avatar
    macdond
    Joining in
    12 months ago

    No, agreed.   Issue is something to do with the DNS services virgin is providing, changed to open DNS and hey prestto it works again.