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Lhmbb's avatar
Lhmbb
On our wavelength
2 months ago

Unable to connect to a website (Time out)

I've recently stopped being able to connect to a set of websites ie sheffield.bcss.org.uk, leeds.bcss.org.uk etc. I've tried flushing DNS, resetting router etc. The sites work ok on 5g.  It only works when I use a VPN.

IP4 82.42.165.17

Tracing route to sheffield.bcss.org.uk [185.215.37.8]
over a maximum of 30 hops:

  1     3 ms     2 ms     2 ms  192.168.0.1
  2    15 ms    11 ms    10 ms  10.53.35.169
  3    17 ms    13 ms    13 ms  80.255.198.182
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6    18 ms    14 ms    14 ms  tcma-ic-2-ae9-0.network.virginmedia.net [62.253.174.178]
  7    19 ms    14 ms    15 ms  ge-1-1-0-core1.tckbn.uk.as6908.net [195.66.244.13]
  8    18 ms    13 ms    13 ms  62.149.57.183
  9    21 ms    18 ms    16 ms  62.149.57.226
 10    21 ms    16 ms    15 ms  62.149.57.133
 11    18 ms    19 ms    16 ms  ae9.core0.sdsdn.uk.as6908.net [62.149.57.143]
 12    21 ms    17 ms    14 ms  xe-0-0-0.edge13.sdsdn.uk.as6908.net [62.149.56.101]
 13    23 ms    18 ms    16 ms  swift468.swiftinter.net [185.215.37.8]

3 Replies

  • Hey Lhmbb, thank you for reaching out and we are so sorry to hear about your website issue.

    Have you ever been able to access these websites? 

    The sites loaded up for us okay then, could it have been getting an update over the weekend, maybe?

    • Lhmbb's avatar
      Lhmbb
      On our wavelength

      It seems to be Ok now, even without a VPN

      • Steven_L's avatar
        Steven_L
        Icon for Forum Team rankForum Team

        Thanks for the update Lhmbb and glad that you're now able to access the site. Please let us know if you have any further issues 👍

        Kind Regards,

        Steven_L