Un requested engineer visit booked on my behalf - very odd?
Since last weekend (03/03/24) have been having issues with TV apps as at bottom of this post (RE: F011216248) and had a bit of back and forth on this with various VM people via call center before finding out it was a wider issue – unrelated to individual TV boxes/broadband.
So...this morning (11/03/24) had a text saying an engineer visit was booked for [tomorrow] – at first thought was scam but checked the link on text and clicked to reschedule (as even though I don’t want the engineer visit didn’t want to cancel without finding out what for first) – all legit so not a scam.
Called VM and they said issues had been identified with my broadband (via automated tests on/around 05/03/24) – very odd as I work from home and since having a new router about 6 weeks ago have had no issues whatsoever. I’m wondering why VM doing un requested tests on people’s equipment and what ‘issues’ might have been identified as I have not noticed anything for the around 12 hours a day I use my broadband.
Can anyone/VM moderator help me out here – is this a normal thing? I don’t think I need an engineer visit although am keeping it for now, and would rather not have the wait about for them or be offline/disruption/mess of a visit (does anyone?).
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Security Error
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you should not proceed especially if you have never seen this warning before for this site
It then gives two options - Back to safety or proceed anyway but neither works.