Forum Discussion

EGBP_Team's avatar
EGBP_Team
Joining in
2 months ago

Trouble with Vigin Media Hub 3.0

Hi

Recently we started to have a problem with our hub. Internet connection is disappears and appears by itself all day long. 2G connection is gone completely, 5g is barely working. Sometimes dead completely. Already did factory reset several times  - didnt help. Been working just perfect for more than 10 years. Tried contacting Techical Help but no use. They said that register some techicals problem and suggested restarting it (Which we did already). Tried to connect to internet via phones and other devices - exactly the same problem. Our activities are heavily dependent on stable internet connection so this situation is very frustraiting. Any phone call is directed to answering machines therefore no change to speak with live person.

Can anyone suggest what we should do?

 

Any help will be appreciated

  • Kath_P's avatar
    Kath_P
    Forum Team
    2 months ago

    Hi EGBP_Team, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having an issue with your WiFi connection. Checking things here, it looks as though we're unable to help due to the type of account you have. This forum is only for Residential customers. 

    For help, you'll need to contact Virgin Media Business support on 0800 052 0800. When calling, be prepared to provide your account number and details about the issue you're experiencing.

    Many thanks,