Forum Discussion
- AdduxiVery Insightful Person
£25 fee to move the Hub as a non fault call out fee. However you will just be moving the Wifi problem somewhere else. Have a look at using Powerline Adaptors to get an ethernet and Wifi connection to your work bedroom. Alternatively VM can supply Wifi Pods to extend the Wifi coverage. They are £8pm or free depending on your Contract.
- pavansept18Joining in
Hi Adduxi,
Thanks for your reply. That helps. Can I request virgin media support to have an appointment with me, and I am ready to pay the 25 GBP if needed. But I want expert to look at my home and suggest to move wall socket or WiFi pods or the other options. Either of the options, but I want that to be a reliable option. Thanks.
- Martin_NForum Team
Hi pavansept18,
Thank you for your post. With regards to the appointment for the £25 cost. The engineer wouldn't be able advise what is the best steps. They would only be able to complete the assigned work to them. Such as moving the socket.
^Martin
- pavansept18Joining in
I have ordered one WiFi pod, let me see if that solves the issue. If not, will reply here.
- AdduxiVery Insightful Person
Just remember the Pods work by re-transmitting the wifi signal from the Hub, so they are designed to go between the Hub and the blackspot, i.e. not in the room with the weak signal.
- David_BnForum Team
Thanks pavansept18, we'll be sure to pick this up when you provide us with an update, and we can arrange for an engineer appointment at the cost of £25.00 if required.
Thanks,
David_Bn
Related Content
- 2 months ago
- 2 years ago
- 4 months ago
- 31 days ago