Terrible experience with virgin media
I've just recently moved house and no longer have access to virgin media, which I can only think is a blessing. For two months of my contract with them, our household experience packet loss between 10-40% which made it impossible to do anything. We had three separate engineers out, two of which told us there was no problem and one who tried to peddle extra services from virgin media, like upgrading our package and WiFi extender. I posted previously on this forum and told by a virgin media rep that there was no issue and to upgrade our contract which would have doubled the monthly cost of our package and done nothing to fix the issue. Finally, the third engineer acknowledged there was a problem and sought to actually fix it (which still took 2 weeks) and involved work on the infrastructure nearby. After all this, not having access to useable internet for two entire months we were charged £25 for and engineer turning up and us not being available, something which didn't happen. I'm not sure how to make their service any worse really, and I hope John, the virgin media rep who responded to me, hasn't conned anyone else out of their money