Forum Discussion

jc001g6101's avatar
jc001g6101
Tuning in
12 months ago

Superpod Order

I have had issues with an intermittent WiFi signal. A tech came out and recommended ordering Superpod. Since the 30th April, I have been trying to order one and keep getting told it will be 2 weeks for an order to be issued. 

Does anyone know if this is true.

Thanks

8 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    VM Pods address Wi-Fi coverage, they will not fix a intermittent Wi-Fi signal fault.

    • jc001g6101's avatar
      jc001g6101
      Tuning in

      Had a tech out and he recommended getting one. Thanks for answering 

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)

        Hi jc001g6101,

        Thank you for your posts and welcome back to our community forums. We're here to help.

        I'm sorry to hear that you've had some Wi-Fi related issues recently. Are these ongoing today? Have you reached out to the team at all since your posts to discuss potentially ordering a Wi-Fi Pod?

        Thanks,
         

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    I understand your justified pain, but please don't just cancel your DD. VM will cause you even more grief. 

    • jc001g6101's avatar
      jc001g6101
      Tuning in

      Thanks for your advice, but I am tired of being messed about, quite happy to see them in court and will highlight to all the papers, if they are interested. 

      • Ayisha_B's avatar
        Ayisha_B
        Icon for Forum Team rankForum Team

        I'm going to pop you a PM to assist further. 

        Thanks

  • Thank you for joining us on private message jc001g6101 

    Sorry that we've not been able to fully resolve your issue today. 

    We'll need to send an engineer to assist further with the power level issues identified on the systems at our side which could be the cause of your intermittency concerns. 

    If you change your mind and would like an engineer to investigate this, please do let us know and we'll be more than happy to assist you further here.