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kannanni's avatar
kannanni
On our wavelength
3 months ago

Superhub 5 rebooting by itself

Hello,

My Superhub 5 is Rebooting each morning around 2.00AM 

 

criticalCable Modem Reboot because of - unknown
 
I have hard reset ran the virgin media tests but still no changes.
 
 
  • I've been having the same problem on my Hub 5 - reboots most mornings between 2.00 and 3.00 am, but also occasionally at other times (typically around 7.00 am).  Network log reports "Cable Modem Reboot because of - unknown".

  • Hey kannanni, thank you for reaching out and I am sorry to hear you router is rebooting.

    Normally we send updates to the hub around this time, so its most likely linked to that.

    I've looked at our end and everything is look fine. 

    How has it been since Tuesday?