Super hub 5 modem mode crashing
Hello, I don’t know if this is the correct place. But my super hub 5 keeps crashing, I am using modem mode, and quite frequently the internet will drop out and when looking at the super hub 5 the li...
Forum Discussion
You should rule out your stuff first if you have a PC with two NIC or add one you can enable internet connection sharing to your deco.
VM is not likely going to support testing in modem mode and may ask you to change to router mode even then they likely see it fine should your problem not happen all the time. In a way its just better if the hub dies out right to get a new hub should it be faulty hardware on the Ethernet side and Docsis shows good.
I have absolutely and totally ruled out all of my own equipment. When my connection drops out, the whole hub 5 is totally dead, can’t access it until after unplugging, plugging back in.
also whilst on a call to vm in regards to a tv fault (bad pixelation) after 2 replacement boxes, they mentioned there was a fault with my broadband, at the time I wasn’t having issues and I said I was using it in modem mode and they said it wouldn’t be a problem then, of course I should have asked more but I’m autistic and I was edging towards a tantrum and losing control so I did all the pleasantries to get the call to end, and end without me being rude.
so if no one from vm has seen this and contacted me by mid morning tomorrow I will try calling and get an engineer out or a replacement router! The replacement would be easiest and cause less disruption but I doubt I’ll be able to choose
On the phone right now to vm, I’m being told they won’t help me unless I call back at the time when my hub 5 next crashes! Ridiculous as sometimes it can be 10pm or later and no guessing when it happens
Thank you to everyone that tried to help or advise, we have a technician booked for tomorrow and hopefully they will get it sorted. 😀
So still no one from vm can be bothered to ask if my issues have been resolved or not?!
for those who care, router was replaced, splitter in outside box replaced, cables checked. Etc. no broadband crashes since. But pixelation issues remain. Not happy will probably either not renew at conrract end or get rid of tv services and just keep broadband. Tv largely unwatchable with this level of pixelation