Forum Discussion

AndyandSally's avatar
AndyandSally
Joining in
13 days ago

Solid red light on Virgin Hub3

Need assistance from a Virgin associate.

My Hub3 has a solid red light on it. Having read the previous threads on this issue I have done all of the things advised in other responses. I have:

Turned off the power, waited, and rebooted. ZERO change and red light still on.

Reset using the reset button. ZERO change and red light still on.

The Hub3 is upright, well ventilated, and not hot, but the red light is still on.

I have had this router since it was released, so it may just be old and have developed a fault.

  • Martin_N's avatar
    Martin_N
    Forum Team
    10 days ago

    Hi AndyandSally,

    Thank you for your post and welcome to the community. 

    I'm very sorry to hear about the red light on your hub. 

    We can certainly look into this for you. 

    I will private message you now. 

    ^Martin