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retroflex's avatar
retroflex
Joining in
11 months ago

Solid red light on Hub 3.0 for over a month

In the past few weeks my router has had very poor wifi signal, and the download speed on wifi (regardless of location in the house) has been very poor.

The router (Hub 3.0) has been showing a solid red light for well over a month, and I've tried numerous times to reset using the online system at Broadband Help & Support, as well as the 30-second physical device reset twice.

Nothing has changed the red light, or the poor wifi signal.

I have been unable to get support for this, please can you help resolve it.

3 Replies

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  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    11 months ago

    Hey retroflex, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.

    I am going to send you a DM, but please try these steps in the meanwhile;

    • Turn the power switch off on the back of the Hub.

    • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

    • Then use the power switch to turn the unit back on. The Hub should now operate normally.
     

    • retroflex's avatar
      retroflex
      Joining in
      11 months ago

      Hi Matthew,

      I have done a power cycle quite a few times previously but not had any different result, always the same red light.

      The hub has always been kept upright, out of sunlight and in an open well ventilated spot.

      Thanks