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Greyn01's avatar
Greyn01
Joining in
2 years ago

Scam Virgin Media calls

Posted on here a few days back about intermittent Internet connection and have just had a call from someone claiming to be virgin saying they need me to open my phone/ipad etc so they can remotely see what's wrong. They hadn't even asked account holder details etc so I told them I wasn't comfortable doing that and they said they'd cut off our Internet. 

Just a heads up for anyone posting in the forums

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  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    A very common scam. Glad you were not taken in, some people are. 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    2 years ago

    I can guarantee the call was NOT from Virgin Media. They will not make outgoing technical calls of this nature.

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    2 years ago

    Hey Greyn01,

    Sorry to hear that this happened, if you do ever get calls like this we would ask that you report them via our website here, this will allow us to go about reducing these amounts. 

    Joe

    • shahid_mahmood1's avatar
      shahid_mahmood1
      Joining in
      2 years ago

      Call on home line from Indian lady stating problem with Virgin media broadband in area and wanted to know the colour light on router. Didn't know what she was talking about I challenged why was calling and she hung up. The number called from was 02476395832.