Forum Discussion

Wozza2202's avatar
Wozza2202
Joining in
2 years ago

Salus iT500 won't connect to wifi

Hi I have currently moved from Sky Broadband to Virgin. However I have a salus iT500 thermostat that runs via the internet. I can't seem to get this to connect to my internet via ethernet. It state...
Wozza2202's avatar
Wozza2202
Joining in
2 years ago

Hi,

Yes it has..... as I say though the Virgin website mentions opening ports 80 & 2165?

Daniel_Et's avatar
Daniel_Et
Forum Team
2 years ago

Hi Wozza2202 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

Have you tried reaching out to Salus' Technical Support team regarding this matter? You can do so by clicking here. 

Thank you for your support Client62 👍

Regards,
Daniel

  • Wozza2202's avatar
    Wozza2202
    Joining in
    2 years ago

    I’m still no further on

    the hub will not recognise the device connected by Ethernet and when I rang virgin they said I had to pay to get support

    i I am going to cancel my virgin broadband if this isn’t sorted as I’m still in my first month 

    • carl_pearce's avatar
      carl_pearce
      Community elder
      2 years ago

      Which HUB do you have?

    • legacy1's avatar
      legacy1
      Alessandro Volta
      2 years ago
      Wozza2202 wrote:

      i I am going to cancel my virgin broadband if this isn’t sorted as I’m still in my first month 

      Yup cancel or buy a cheap 1Gb switch just for that device

    • paulduckers's avatar
      paulduckers
      Joining in
      2 years ago

      Hi, did you ever get this resolved? I have the exact same issue, thanks