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Stanley5's avatar
Stanley5
Just joined
2 days ago

Replacement of old Hub

Dear Sir / Madam,  I read posts about Virgin Media confirmed to replace older hubs as they do not receive security updates.   My hub with model#  TG2492LG-VM is on the list but I have not receive letter from Virgin Media for replacment.   I tried to contacted with customer service but they told me that they could not initiate such replacement.   I do have concern if there is security loophole but I do not know how to proceed forward.   Can you please help me with that ? 

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  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    The only Hubs being replaced, AFAIK, are the SH1, SH2 and SH2ac.  The Hub 3, 4 and 5 are current.