Forum Discussion

Serina11's avatar
Serina11
Joining in
2 years ago

Replacement hub

My Hub shows a constant red light , after 2 lengthy chats with on line support, both times I was informed I would be sent a replacement to arrive within 3-4days , the last time was two weeks ago and I have still not recieved said replacement . All the resets in the world have failed to rectify the issue . When you physically try to speak to a real person they tell you you owe money (I dont) and hang up . How can I resolve this issue . They are quick to act when you do owe money .

2 Replies

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    2 years ago

    What Hub model is it ?  Post a photo of the light.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi Serina11 

    Thanks for posting and welcome to the community. Thanks for letting us know about the red light on your Router and apologies you've had issues getting a replacement. You'll need an engineer visit, so I'll send you a PM now to assist further with this.