Forum Discussion

m80arm's avatar
m80arm
Joining in
12 months ago

Relocation of Virgin Media Hub to another room

Hi,

I'm struggling to get through via telephone. Can you please arrange for a technician visit to relocate my virgin media modem to a different room please? I aware of a £25 cost to do this.

Thanks

Michael

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    12 months ago

    See this....

    _________

    You can text VM on 0753 305 1809 include account name/number and what the issue is, there is also a “Chat” option on their website - but note that replies usually take longer. Or you can speak to the team on WhatsApp by logging into your online account via a mobile handset and there will be a link to speak to VM by Whats App (the number is 0730 532 71120 ) - you can use the same number for their other social media platforms too - so try them all.

    FINALLY… A VM person will pick this up on here and respond, but it can take a few days for them to get here.

  • Martin_N's avatar
    Martin_N
    Icon for Forum Team rankForum Team
    12 months ago

    Hi m80arm,

    Thank you for your post. We can certainly look to help with this. 

    I will private message you now to confirm your details. 

    ^Martin