Forum Discussion

Scotty6964's avatar
Scotty6964
Joining in
10 months ago

Wi fi keep dropping

My wi fi keeps dropping so downloaded virgin connect app to check signal and if booster required. App can’t find my hub even though connected to wi fi and now it’s dropped again. Any idea how to fix ...
Scotty6964's avatar
Scotty6964
Joining in
10 months ago

Well pod plugged in and virgin connect app still cant find hub etc 

  • John_GS's avatar
    John_GS
    Forum Team
    10 months ago

    Morning Scotty6964 

    Have you got a VPN on your device? Normally this is what that error message means on the app.

    There are a few requirements for the Pods to work with our Hubs:

    •    The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'.
    •    Channel Optimisation must be left on.
    •    The SSIDs must be the same and broadcast enabled.
    •    The SSID must be password protected.
    •    The Passphrases of the SSIDs must match.

    As long as all of the above points are all met then the Pod should automatically connect to your Hub's Wi-Fi and begin broadcasting. The wireless details from the Pod will be the same as the Hub's details, so no additional steps are required to connect the devices in the home.