Also having this exact issue as of today in the Bristol area. Virgin Media is showing no signs of issues (in the area)
Hi all,
We're very sorry for the issues you've been experiencing.
The fault has been raised under F011364313 and our support teams are working to get this fixed ASAP.
Thanks,
Dean C
Community Moderation Team
Hi all,
We're very sorry for the issues you've been experiencing.
The fault has been raised under F011364313 and our support teams are working to get this fixed ASAP.
Thanks,
Dean C
Community Moderation Team
Is there an indication of a timescale? I was quoted up to 36 hours. (that's in addition to the 8 hours I've spent trying to raise it as an issue with customer services/tech support.
Are you still down Matt? at 4pm Gloucestershire came back online after most of the day being 95% down.
I ran many, MANY tests and spent 2 hours on one solid phone call to support (India?). Everyone was superb and friendly (100% for customer politeness VM!) but sadly I can only award 10% for actual skill. Nobody wanted to talk DNS (which was the problem) and only about rebooting hardware, checking cables, 3rd party routers and so on. The script was read to me six times until the very end, when the chap at least had the honesty to say "this needs escalating to IP techs" and issued me a case number.
My burning question is: If this was going on all day, which it was (my ping tests prove that) why did the remote customer support folks not get briefed? Give them a fighting chance VM to help customers...please.
same issue, Bristol
Apologies, Gloucestershire is down AGAIN.
Returned shortly after...have registered for updates in my area (now showing a broadband issue...)
Still down for me too - Bristol - are Virgin Media going to be compensating for my wage lost today?
DNS is not normally the problem. Typically this is a VM routing node that is not passing the traffic.
Look at a trace route to a failing host .... the problem is usually quite obvious to see.
Interesting - and this has happened before based on my research of these forums (first time rolling in).
It smells of scheduled maintenance seeing how the majority of uptime returned bang on or near 1600 (schools emptying out, home users hitting the network hard) but somewhat concerned for all those solely dependent on VM for business activities (who also seem to have been hit hard). For the past 20 minutes it's been solid pings + here, which I hope is the end of this round of it...
