Offline for 5 days, please help
Hoping someone can help me… slowly losing the will to live here. Quite a complex story yet so simple at the same time. Virgin installed our service end of June. Been working fine. However on the acc...
Forum Discussion
Update: I am back online! Billing is a mess though, I've paid a month in advance on 16th for the service that stopped working on 17th. And am also being charged for a new service from 17th. Virgin have no record of my previous payments despite still having the same account number, direct debits etc. They have kindly switched me to paper billing for £1.99 a month (despite previously being e-billing), telling me they can't change this over the phone I have to do it via the app only the app isn't really fit for purpose and this isn't possible. Compensation doesn't appear to be forthcoming for the whole outage either (or after the first 2 days). But that is a battle for another day. Thanks for listening and offering advice to keep me sane, gonna be a long 18 month contract 🙂
Hi Elle11,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're sorry to hear there has been some issues with getting your services and billing sorted. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security.
I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
