Price increase with house move
Hoping someone may be able to advise. I am in the process of moving home, and due to have installation completed on the new house at the end of the month.
I received a new contract via e-mail on the 23rd July detailing a new contract price of £88.68 until August 2025, but have now received a new contract through the post detailing a new monthly charge of £188.00.
I spoke via WhatsApp to initially the billing team, who then transferred me to the Movers team. The movers team advised it is now the new contract price, and I could either accept the new contract, wait for installation and then discuss a promotion, or cancel the move altogether. As I explained, I could then wait and ultimately sign up as a new user for a reduced price at the new address, but they couldn't seem to offer anything.
Is this a common issue, as I'm happy to stay with Virgin, but not sure if this is just a system issue etc?
Thanks!