Positive feedback for engineer

Hi.

On 5th June an engineer came to check my setup saying that some dropouts had been noticed ( which i hadnt been aware of!) To cut a long story short he eventually said the fault was at the green box at the top of my road and that most houses in the road were affected. He said he would notify a network team to fix.

He was extremely polite, explained all the tests he was doing and was a pleasure to have visit us. He left his details saying we would receive a feedback email......but to date no email has arrived. 

Could you please pass on my "5 star" top top feedback to the appropriate managers.

He was called Chavez 39512.

Thank you.

ShirleyWhite. Croydon