Hi There
I'm trying to configure my new WD External Hard drive but it is automatically in relay mode which is restricting its use.
WD have advised me the router needs to enable Port Forwarding but I do not know how to do this - I have a Hub 5 - can I get help from Virgin Support?
Thanks!
Ok - so I've found where to access port forwarding.
I do know the IP address of the WD device .
What I don't know is what to add for all the other fields on this screen. Any ideas?
You probably need to set up two port forwards..
Should be:
Local IP - you know what this is, put the last octet of the address in the field
Local start port: 80
Local end port:80
External Start port: 8080
External endport: 8080
Protocol: TCP
Enabled: Yes
Then the same again but:
Local start port: 443
Local end port:443
External Start port: 8443
External endport: 8443
When accessing the device from outside your network (i.e. over hte internet) then you would go to https://your.ip.address:8443 or http://your.ip.address:8080
Well if you don't know the IP how would I know?
This is something you should know or ask WD what IP your device is on
I'm guessing the hub can't tell you?
Read again - I DO know the address of the device... It's obvs not in the pic, but I know that I can type that in when I get there.
But thanks for answering without helping... I guess?
I'm assuming that when you say external hard drive, you mean Network drive and not a USB drive plugged into your router. Is that correct?
What is the model number of the drive?
I guess VM really have made router mode complicated to use.
Put in the ports WD say to put in if one port the same for start and end or a range
Hi all,
Has anyone managed to solve this issues?
I have WD MyCloude Home (It is the Network Drive), everyting was working just fine on BT. I had VM installed yesterday and now I can not connect to the drive at all.
I tried the suggestion above forward port, but it did not work,
You'll need to set the WD device to a fixed IP. And you'll need to know your WAN IP, which on VM will change unless you use DDNS.
