Forum Discussion

steverb2's avatar
steverb2
Dialled in
2 years ago

poor wi-fi and connection

since Christmas I have had three engineers visit my home to resolve a problem that I have had for some time now, on each visit they change leads, connection plugs etc, they all say " it must be the cable from the street " they also say I will book a team to come and change it !...........guess what ?.......nothing !....... the only thing I have heard is that you are increasing my bill, which I think is a bloody cheek 😡........you want me to pay for something that don't work, well think on........why can't you sort this out 🤔..........I do hope someone will pick this up.

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Check the Hub Upstream & Downstream tabs to see if there is a signal level / quality issue.

    It is common to need a Wi-Fi Repeater / Wi-Fi Access Point / Wi-Fi Mesh to deliver as good signal across the home.

    • Molly_T's avatar
      Molly_T
      Forum Team
      2 years ago

      Hi All 👋 just returning to keep this public thread updated. 

      Thanks to Steverb2 for PMing with me, it appears things are now resolved! If there are any further issues please do get back in touch and we will happily offer further support. 

      Wishing you all the best. 🌞

  • Molly_T's avatar
    Molly_T
    Forum Team
    2 years ago

    Hi Steverb2 👋

    Sorry to hear this feedback about your experience with your broadband connection and Wi-Fi coverage! 

    If an engineer has identified that a re-pull is required to replace some of the cabling in your street, we would need to ensure this gets booked in for you. 

    For us to run some further testing, investigate what has happened and offer support we will need to send you a PM to confirm a few account details. 
    I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

    Wishing you all the best. 🌞