Forum Discussion

FCUK's avatar
FCUK
Tuning in
8 days ago

Phone keeps disconnecting from hub/wifi

Hi all 

Couple days ago me and brother (who live together) bought new phones, we bought the HONOR 400 5g. The phones are constantly losing connection to my wifi/hub. It's literally disconnecting every few mins or so. No idea why and it's both phones that are doing it, so can't imagine faulty phone considering they both brand new and very unlikely to have bought two faulty phones. Now to add... The phones happily stay connected to other hubs/wifi be it virgin or BT. No issues at all. And also my other devices stay connected perfectly to my hub/wifi. No issues or drop outs at all. Honor can't help they suggest contact my broadband provider. There is something from my hub basically stopping me and brothers phone from holding connection. It'll connect fine, no issues just that it won't hold for more then 5mins. I need help to look into setting or something to understand why it keeps dropping. It only happens with the two phones, no other devices at all and the phones as stated will hold perfect connection elsewhere on other Wi-Fi or hubs. Please help virgin? 

9 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    8 days ago

    My experience of VM Hubs is having Wi-Fi Auto Channel selection enabled is the root cause of many  random disconnects.  An Auto Channel change event would affect all Wi-Fi connected devices, especially if they are slow to re-connect.

    • FCUK's avatar
      FCUK
      Tuning in
      8 days ago

      I wouldn't even know how to change this. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    8 days ago

    You could also try turning off Wifi assist on the phones, to stop them jumping to Mobile data signal.

  • FCUK's avatar
    FCUK
    Tuning in
    8 days ago

    Have turned off wifi asst which honor call wifi+. I'm wondering if seperating 2.4ghz and 5ghz may sort it or turn off smart wifi on the hub once I get into it settings 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta
    8 days ago

    Yes, you should split the Wi‑Fi bands, set the channels manually and connect to 5 GHz. Disable smart Wi-Fi.

    • FCUK's avatar
      FCUK
      Tuning in
      8 days ago

      You think this will work? I have two virgin 360 boxes. I attempted this yesterday... Not even sure how to do it and I lost connection to my 360 boxes. And the setting page once logged in kept looping seemed to take an age so I just reset the hub back to normal. I'm not even sure exactly how to try this and worried I'll mess something up. I've got Virgin engineer booked today because I need help sorting this and I would hope he has some idea how to sort. Or last resort new hub cause it's strange the phones hold stable connection to other virgin media hubs. 

  • ezeadnah's avatar
    ezeadnah
    Joining in
    8 days ago

    Can you assign a static IP to the phones from the router?

    • FCUK's avatar
      FCUK
      Tuning in
      8 days ago

      I wouldn't have a clue how 😔

  • FCUK's avatar
    FCUK
    Tuning in
    7 days ago

    Sorted. Technician came today and replaced hub. I didn't know but brother said he was often losing connection to his Xbox routinely...bew hub and everything connected perfectly. Got the new Hub 5