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FCUK's avatar
FCUK
Tuning in
16 hours ago

Phone keeps disconnecting from hub/wifi

Hi all 

Couple days ago me and brother (who live together) bought new phones, we bought the HONOR 400 5g. The phones are constantly losing connection to my wifi/hub. It's literally disconnecting every few mins or so. No idea why and it's both phones that are doing it, so can't imagine faulty phone considering they both brand new and very unlikely to have bought two faulty phones. Now to add... The phones happily stay connected to other hubs/wifi be it virgin or BT. No issues at all. And also my other devices stay connected perfectly to my hub/wifi. No issues or drop outs at all. Honor can't help they suggest contact my broadband provider. There is something from my hub basically stopping me and brothers phone from holding connection. It'll connect fine, no issues just that it won't hold for more then 5mins. I need help to look into setting or something to understand why it keeps dropping. It only happens with the two phones, no other devices at all and the phones as stated will hold perfect connection elsewhere on other Wi-Fi or hubs. Please help virgin? 

5 Replies

  • Client62's avatar
    Client62
    Alessandro Volta

    My experience of VM Hubs is having Wi-Fi Auto Channel selection enabled is the root cause of many  random disconnects.  An Auto Channel change event would affect all Wi-Fi connected devices, especially if they are slow to re-connect.

    • FCUK's avatar
      FCUK
      Tuning in

      I wouldn't even know how to change this. 

  • Adduxi's avatar
    Adduxi
    Very Insightful Person

    You could also try turning off Wifi assist on the phones, to stop them jumping to Mobile data signal.

  • Have turned off wifi asst which honor call wifi+. I'm wondering if seperating 2.4ghz and 5ghz may sort it or turn off smart wifi on the hub once I get into it settings 

  • Roger_Gooner's avatar
    Roger_Gooner
    Alessandro Volta

    Yes, you should split the Wi‑Fi bands, set the channels manually and connect to 5 GHz. Disable smart Wi-Fi.