Forum Discussion

Kay4's avatar
Kay4
On our wavelength
12 months ago
Solved

Packet Loss after VM outage

Two days ago we had one of those brief outages that took over an hour to recover from, having to factory reset modem and router. Ever since we've had packet losses, currently 16% using https://packet...
  • Client62's avatar
    Client62
    12 months ago

    The reported 16% packet loss may well be due to the choice of settings for : https://packetlosstest.com/ after all this test will record a packet as lost when it is delivered later that the chosen latency limit.

    Looking at the 3.0 DOCSIS Downstream stats, Power levels are at the very high end of the spectrum, but so far errors do not appear to be a problem. If the power rises further ( dBmV > 10 )  that would be a concern.

    Looking at the 3.0 DOCSIS Upstream stats, the QAM 32 on all channels indicates a local noise issue.

Client62's avatar
Client62
Alessandro Volta
12 months ago

The reported 16% packet loss may well be due to the choice of settings for : https://packetlosstest.com/ after all this test will record a packet as lost when it is delivered later that the chosen latency limit.

Looking at the 3.0 DOCSIS Downstream stats, Power levels are at the very high end of the spectrum, but so far errors do not appear to be a problem. If the power rises further ( dBmV > 10 )  that would be a concern.

Looking at the 3.0 DOCSIS Upstream stats, the QAM 32 on all channels indicates a local noise issue.

  • Kay4's avatar
    Kay4
    On our wavelength
    12 months ago

    If it is a local noise issue, can I do anything or is it just waiting to see if it improves

    • Paul_DN's avatar
      Paul_DN
      Forum Team
      12 months ago

      Hi Kay4,

      Thank you for reaching out to us in our community and welcome back, it has been quite a while, hope you have kept well, sorry to see you have been facing packet loss after an area fault, I was unable to locate you on our system with the details we have for you, so I can have a closer ;look to see if it is an area SNR issue, I have sent you an invite into a private chat, please look out for the white envelope to accept.

      Regards

      Paul.